| Ref | USIT30566 |
| Company Description | Our client is a global leader and provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers.
|
| Job Description | They are expanding their operations in Latin America and are currently looking for a Customer Support Engineer based in Sao Paulo.
The Role:
* Provide remote and on-site support in variety of systems for the telecommunication customers located throughout South America.
* Maintain solid customer relationships by handling their questions and concerns with speed and professionalism, proactive communication with customers and client via telephone, email, or an automatic case handling tool.
* Drafting status reports on customer service issues.
|
| Skill Required | Computer or Technical Degree
Proficient knowledge of HPUX, SUN-OS or both.
Proficient knowledge of Oracle databases - constructing, reading/ debugging, and running queries, understanding database structure
Database Administrator knowledge - an advantage
Position requires working flexible hours, as well as travelling to customer sites
Previous experience un customer support
Customer oriented and is able to communicate clearly, both written and in speech.
Able to multitask and prioritize assigned tasks
Languages: English, Portuguese - Spanish ( an advantage) |
| Benefits | competitive |
| Country | Brazil |
| City, region | Sao Paulo |
| Discipline | IT |
| Sector | IT and Telecommunications |
| CV Email | Application by email |
